Refund policy

We want you to love your DriveGoal order 🏀🚘 If something isn't right, here's everything you need to know about returns and refunds.

1. Refund without a reason (within 14 days)

Within 14 days of receiving your order you can ask for a refund for any reason, no questions asked. To be eligible, the item must be:

• in the same condition you received it, unused and undamaged;
• in its original packaging, with all accessories included;
• accompanied by your order number or proof of purchase.

After 14 days, a refund can no longer be requested without a valid reason (see below).

2. Refund with a valid reason (within 30 days)

If your item arrives faulty, damaged, not working as described, or you received the wrong item, you have 30 days from delivery to request a refund.

To do this, email us at info@drivedunk.us with:

• your order number;
• a photo or video clearly showing the problem;
• a short description of what happened.

We'll review your request and get back to you as quickly as possible to make it right.

How to start a return

1. Email us with your order number and the reason for your return.
2. Once your return is accepted, we'll send you instructions on how and where to send your item.
3. Pack the item securely in its original packaging and ship it back.

Please note: items sent back without first contacting us will not be accepted.

Non-returnable items

Gift cards cannot be returned or refunded. If you have questions about a specific product, just get in touch.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you'd like.

Refunds

Once we've received and inspected your return, we'll let you know by email whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please allow some extra time for your bank or card provider to process it.

This policy does not affect your statutory rights as a consumer.